Privacy Policy

Privacy Contacts

  • Technical and Website:  admin@andra.com
  • Account and Payment:  orders@andra.com

Or you can speak to one of our staff via telephone at: +1-855-444-4575 (Toll Free in Canada & USA)

Or local number +1-902-405-8365

Will your information be shared with others?

We do not sell or rent your contact information.

We may from time to time send out promotional information on behalf of partners or members of the iHEA community, for example, to promote other services which we think might be of interest to our members. We do not provide any of your contact information to these partners nor do we normally allow them access to this information.

We use mandrillapp.com to provide us with mass email: Your name and email address is imported into their system to allow us to provide secure email newsletters and individual messages which can allow you to unsubscribe or change other contact options. You can find out more about their Terms of Use & Privacy Policy at:

Our email servers are run by Google as part of their Google Apps for Business program. Cinema Control Labs Inc. pays for this email service and does not share your contact information with Google except insofar as it is necessary to provide us with email sending and receiving.
We may be obliged to provide access to your contact information to proper legal authorities if required by law.

How will you be contacted?

You are able to opt-out of all promotional messages, including our email newsletter, every message provides you with the option to unsubscribe at anytime. Once you’ve unsubscribed, you should stop receiving promotional messages within 24 hours. Please contact admin@andra.com if you continue to receive these emails. You may choose to resubscribe at any time.

If you open an account, you may receive from time to time some service-related messages which you CANNOT opt-out from. We try to keep these messages to a minimum and these are specific to user account management or site information. Should you find these messages undesirable, one option is to cancel your user account.

What information will be collected?

We automatically track certain information based upon your access of pages on the site. We use this information to do internal aggregated research on our users’ demographics, interests, and behavior to better understand, protect and serve you and our community. This information may include  in an anonymized form which pages were accessed,  computer and browser information, and IP address.

As part of the user account, we collect your name, email address, institutional affiliation/employer, mailing address, and telephone number. Credit card information is not stored.

Our website will set the following cookies:

Session cookie – This cookie enables you to log into your user account and ensure that you are recognized by the system when you access pages within the site and that any information you have entered or products you have added to your shopping cart are remembered. This type of cookie does not include any identifiable information, it merely allows us to connect your browser to our records in the database.

Google Analytics – These cookies are used to provide us with short and long-term web traffic information. It will – in aggregate – allow us to see anonymized web access information from people using the site including when and where our site was accessed from, what type of browsers and computers access our site, in addition to the date/time and the pages accessed.

We do not set any third party advertising cookies nor do we attempt to track your access of non-ANDRA sites. All cookies set by the Cinema Control Labs/ANDRA server are secure cookies (only accessible via SSL/HTTPS) and do not contain any personal information.

How will your information be used?

Your details may be used for the following reasons:

  • Newsletter distribution
  • Approved third-party information distribution
  • Account analysis

How will your information be stored?

Your data is maintained in secure electronic format. Only staff in the course of their work duties have access to your personal information.

What security measures will protect your information?

All web access is done through an SSL secured HTTPS connection. At no time does any connection to andra.com ecommerce site occur over an unsecure connection.

The web application resides on the same server as the database so your personal information never travels “over the wire”. For shopping cart checkouts, your payment information is sent to a PCI-compliant payment processor over a secure SSL connection.

By default, all contact information is restricted to yourself or designated Andra staff. We limit access to your information wherever possible.

Your passwords are secured with PHP PasswordHash. Passwords are salted and then run through an 8 pass MD5 hash. This encryption is a one-way hash which we are unable to read. If you forget your password, we have a form where you can request a password reset link that will be sent to your email address of record.

How long will your information be kept?

We endeavor to collect as little information as we can while providing our services, however preserving a consistent historical record of transaction activities is an important part of our role, but at anytime and at your request, we can delete your user account and/or any identifying information from any part of our site.

If your personally identifiable information changes (such as phone, email or postal address), please log into your account and update the information to ensure your account has the most up-to-date information.

User accounts which have not been accessed for extended periods of time may be deleted, if there is not important historical transaction information..

 

Privacy Contacts

  • Technical and Website:  admin@andra.com
  • Account and Payment:  orders@andra.com

Or you can speak to one of our staff via telephone at: +1-855-444-4575 (Toll Free in Canada & USA)

Or local number +1-902-405-8365

Will your information be shared with others?

We do not sell or rent your contact information.

We may from time to time send out promotional information on behalf of partners or members of the iHEA community, for example, to promote other services which we think might be of interest to our members. We do not provide any of your contact information to these partners nor do we normally allow them access to this information.

We use mandrillapp.com to provide us with mass email: Your name and email address is imported into their system to allow us to provide secure email newsletters and individual messages which can allow you to unsubscribe or change other contact options. You can find out more about their Terms of Use & Privacy Policy at:

Our email servers are run by Google as part of their Google Apps for Business program. Cinema Control Labs Inc. pays for this email service and does not share your contact information with Google except insofar as it is necessary to provide us with email sending and receiving.
We may be obliged to provide access to your contact information to proper legal authorities if required by law.

How will you be contacted?

You are able to opt-out of all promotional messages, including our email newsletter, every message provides you with the option to unsubscribe at anytime. Once you’ve unsubscribed, you should stop receiving promotional messages within 24 hours. Please contact admin@andra.com if you continue to receive these emails. You may choose to resubscribe at any time.

If you open an account, you may receive from time to time some service-related messages which you CANNOT opt-out from. We try to keep these messages to a minimum and these are specific to user account management or site information. Should you find these messages undesirable, one option is to cancel your user account.

What information will be collected?

We automatically track certain information based upon your access of pages on the site. We use this information to do internal aggregated research on our users’ demographics, interests, and behavior to better understand, protect and serve you and our community. This information may include  in an anonymized form which pages were accessed,  computer and browser information, and IP address.

As part of the user account, we collect your name, email address, institutional affiliation/employer, mailing address, and telephone number. Credit card information is not stored.

Our website will set the following cookies:

Session cookie – This cookie enables you to log into your user account and ensure that you are recognized by the system when you access pages within the site and that any information you have entered or products you have added to your shopping cart are remembered. This type of cookie does not include any identifiable information, it merely allows us to connect your browser to our records in the database.

Google Analytics – These cookies are used to provide us with short and long-term web traffic information. It will – in aggregate – allow us to see anonymized web access information from people using the site including when and where our site was accessed from, what type of browsers and computers access our site, in addition to the date/time and the pages accessed.

We do not set any third party advertising cookies nor do we attempt to track your access of non-ANDRA sites. All cookies set by the Cinema Control Labs/ANDRA server are secure cookies (only accessible via SSL/HTTPS) and do not contain any personal information.

How will your information be used?

Your details may be used for the following reasons:

  • Newsletter distribution
  • Approved third-party information distribution
  • Account analysis

How will your information be stored?

Your data is maintained in secure electronic format. Only staff in the course of their work duties have access to your personal information.

What security measures will protect your information?

The web application resides on the same server as the database so your personal information never travels “over the wire”. For shopping cart checkouts, your payment information is sent to a PCI-compliant payment processor over a secure SSL connection.

By default, all contact information is restricted to yourself or designated Andra staff. We limit access to your information wherever possible.

Your passwords are secured with PHP PasswordHash. Passwords are salted and then run through an 8 pass MD5 hash. This encryption is a one-way hash which we are unable to read. If you forget your password, we have a form where you can request a password reset link that will be sent to your email address of record.

How long will your information be kept?

We endeavor to collect as little information as we can while providing our services, however preserving a consistent historical record of transaction activities is an important part of our role, but at anytime and at your request, we can delete your user account and/or any identifying information from any part of our site.

If your personally identifiable information changes (such as phone, email or postal address), please log into your account and update the information to ensure your account has the most up-to-date information.

User accounts which have not been accessed for extended periods of time may be deleted, if there is not important historical transaction information..